Q-Can I have my auto glass repaired or replaced by any Auto Glass company I want, or do I have to use my insurance company's recommendation?

A--Absolutely you can use any Auto Glass Company. According to Arizona State Law (ARS 20-469), you have the right to choose any glass repair company you wish for your vehicle's repair needs. You do not have to use the businesses recommended by your insurance company.

Q--If I submit a claim for my broken windshield, will my insurance rates go up

A--The good news is no, it will not! Arizona law states that insurance premiums cannot be increased on the basis of an accident that wasn't your fault-including glass claims - and that also covers accidents which only damage your vehicle glass; such as gravel hitting your windshield, vandalism, or even stormy weather that cause damage to your glass.

Q--How long does it take to replace my windshield?

‍A--The average windshield replacement takes anywhere from a half hour to an hour and a half depending on the vehicle. The Installer should inform the car driver(s) of a safe drive away time (SDAT)

Q--What kind of glass do your shops use?

‍A--1st Quality Glass shops usually use what's known as "OEM distributor" glass (after-market glass). This means that your new glass will be made to the same specifications as originally installed by the factory, with the exception of the dealer's logo-which OEM distributor glass doesn't have. 1st Quality Glass Will use OEM when requested.

Q--Dose your shops have a warranty?

A--YES at 1st Quality Glass we have a lifetime warranty on all workmanship that includes moldings, water leaks, air noise, stress cracks and Manufacturer glass defects

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